Improve Order Conversion,
Throughput and Monetization.
The Single Point of Truth for Installed
Customer Products, Services and Resources
Service providers need immediate and comprehensive access to a customer’s existing portfolio inventory – the products they’ve ordered, the services that were activated for those products, and the resources that were provisioned for those services. For most service providers, however, much of this information is dispersed throughout their infrastructure in a fragmented and isolated fashion.
Sigma Portfolio Inventory addresses these challenges head-on by centralizing the product-service-resource portfolio inventory data into a single master and making that data widely available for access by any external system. As a new breed of inventory, Sigma Portfolio Inventory stands out.
Sigma customer realizes improved order conversion with Sigma Portfolio Inventory
A European fixed-line service provider set out to harmonize their BSS and OSS and significantly improve the ordering and fulfilment journey experienced by their customers. In doing so, the service provider realized it needed a single point of truth to take control of installed customer product, service and resource data. Working with Sigma to shape product requirements, the European service provider is the first to implement Sigma Portfolio Inventory.
Sigma Portfolio Inventory will act as the unified data repository of completed orders and the resulting full customer portfolios view for their customer base. The product will manage portfolio inventory data for customers and their services across three product lines – fixed telephony, broadband internet and digital video services – as their business and operational support systems are harmonized as part of the overall project. The service provider is adding Sigma Portfolio Inventory to their newly designed fulfilment architecture which includes Sigma Catalog, Sigma Order Management and Sigma Provisioning.
Productized Single Point of Truth
Directly mapped to your catalog, Sigma’s Portfolio Inventory is an accurate and unified portfolio data repository that can be leveraged operationally and used to create commercial insight.
Interoperable and Independent
Makes portfolio inventory data widely available to any external system via a microservices-based architecture aligned to TM Forum Open APIs.
Valuable Commercial View
Create a unique and valuable view of the current commercial profile of your business to improve marketing and sales.
Mapping of data to Sigma Catalog and other 3rd party catalogs.
Improved Order Conversion, Throughput And Monetization
Verification of service eligibility for new quotes to improve critical order-to-activation-to-cash processing.
Faster Time-to-Deliver and Revenue
Order delivery times shortened and errors are avoided as products and services are configured.
Customer Experience Improved
Accurate quotes and clean orders minimize likelihood of customer dissatisfaction.
Commercial Possibilities Revealed
Accurate, up-to-date view of the commercial profile of customers provides rich insight for marketing and sales teams.