How well prepared are Communications Service Providers to Create-Sell-Deliver?
At a time when technologies such as 5G, the Internet of Things and Artificial Intelligence are making their presence felt, we wanted to gauge sentiment and perception of communications service providers (CSPs) on their product innovation, creation and delivery capabilities — and to understand their view of the future.
Building on the first edition, the Create-Sell-Deliver Outlook Second Edition surveyed 150 CSPs around the globe on their create-sell-deliver capabilities. We wanted to understand how ready they are to support a new wave of digital products and services in the face of a highly competitive market and rapidly evolving technological landscape.
What did we learn?
Despite the fact that there is a certain degree of optimism when it comes to product innovation, there is also an acknowledgement that there is room for improvement. Furthermore, there is a major opportunity for automation in the area of service delivery to improve efficiency and boost profitability.
Download this exclusive report to understand these insights and more, as CSPs highlight issues and gaps that need to be addressed to meet the changing demands of customers.