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Solutions Architect

Hong Kong

Sigma Systems, a Hansen Technologies company, is the global leader in catalog-driven software solutions for communications, media and high-tech companies. We proudly support a wide variety of services, including enhanced TV, on-demand video, service management, voice and high-speed data communications with our award winning products.



We are seeking a Solutions Architect to join our team based in Hong Kong. We have an opportunity for an experienced and highly capable Solutions Architect to join our team in Hong Kong.  As a Solutions Architect, you are a force for positive change and a leader in our business; bringing the enterprise level architectural and domain knowledge to our projects and clients and aiding them in being more nimble, capable and productive.

As one of the leading Solution Architects for our clients in the region you will work on a range of projects; this is a senior position, with significant responsibility and authority.  Your work will prime Sigma’s Architecture and positioning of products for our large strategic clients; designing and delivering a range of architectural solutions for programmes and projects across multiple strategically important domains.



This isn’t a conventional SA role; the right person will also have the opportunity to broaden their professional knowledge and experience beyond what you might expect; perhaps seeking to grow a transformational project, owning all the solution architecture once it’s been socialised and agreed, or working cross-stack with a range of other teams e.g. pre-sales or leading after-implementation retrospectives.

You will also be responsible for the conceptual and functional design of Sigma’s catalogue driven solutions for customer implementation, refreshing and driving this via design sessions with everyone from customers to 3rd party vendors and internal stakeholders; all the while keeping an eye on the big picture and the solution outcomes our customers require.  This role reports to and works closely with the lead Project Manager in Hong-Kong, giving you direct access to clients and allowing you to strategize how to embed our products into clients that require them.

Whether it’s creating and maintaining business requirements, user cases, interface specifications and functional requirements documentation to ensure our products develop and client requirements are appropriately captured; you will lead the team from a technical standpoint.  Analytical and critical design thinking combined with a deep knowledge of Solution Architecture and good interpersonal or multidisciplinary interface skills are essential, as you’ll work with a huge range of internal staff, external interfaces and clients to identify and drive change, often functioning as the ‘go to’ expert.



To excel in the role, it’s likely that you will have significant experience as a Solution Architect with an Order Management background, working on large complex or transformational projects.

Your team and colleagues will be across a number of different locations and comprises a number of different skillsets and backgrounds, so experience working within and leading cross-functional teams that are geographically distributed will be important to your success; you’ll also need to lead the technical teams at times, sometimes even rolling up your sleeves to lead from the front ‘hands on’.

You’ll also possess good written and verbal communication skills, with the ability to build collaborative relationships up to and including senior level internally or externally. Experience with a range of software delivery models such as Agile, Scrum, Iterative etc. would be beneficial, as well as the ability to problem-solve technical issues arising from scope, requirements or design changes ‘in transit’ during a project.

We welcome innovative thinking and an open-minded approach, perhaps even problem-solving with customers ‘on the fly’ and taking a pragmatic ‘gut feeling’ approach based on your expertise that then becomes grounded in data or technical realities later on.

We understand we ask a lot of our staff; but in return we offer excellent benefits and strong professional development programme in a flexible working environment, paired with the rare opportunity to join a successful, growing business that works on unusually large and complex technology projects for a broad range of clients, as well as the capability to mould and shape your team over time in one of the fastest growing markets in the world.

While all our business is conducted in English, fluency in Cantonese (spoken/audible) as well as an appreciation for the particulars of the HK market and clients would be regarded positively.  Please note that the role is based in Hong-Kong full-time.



In June 2019, Sigma Systems was acquired by Hansen Technologies, the leading global provider of billing software, customer care, data management and catalog-driven technologies for Pay-TV operators, telecommunications providers, energy and utilities companies. Founded in 1971, Hansen Technologies (ASX: HSN) now employs over 1,500 people with offices around the world, including Australia, the United States, Canada, New Zealand, Denmark, Germany, Argentina, Brazil, China, India, Vietnam and the United Kingdom, servicing 600 customers in over 80 countries across the globe. To find out more about Hansen go to

For Sigma Systems employees, this acquisition represents a great opportunity for growth. With a larger organization comes the potential for new responsibilities, more choices and career advancement.


WHY work for us?

When you join Sigma Systems, you are part of a global award-winning company that cares about its employees – and is recognized as such. We have been certified as a Great Place to Work® by Great Place to Work® Institute Canada, and have also received the Gold Standard from Deloitte, in the category of Canada’s Best Managed Companies. We are also proud to be recognized as one of Greater Toronto’s Top Employers by The Globe and Mail. Sigma Systems has also been named among the 30 Best Companies to Work For in Wales, in recognition of our achievements in workplace health and well-being.

For us, it’s all about our people. Our team is what makes us great and it’s who we are most proud of. When you walk into any Sigma office around the world, you’ll immediately feel a part of something special.

  • A comprehensive benefit plan
  • Professional Development Program
  • Employee Recognition Program
  • A flexible work environment and collaborative work space

At Sigma, our employees’ well-being and development is a core principle. We are an equal opportunity employer and believe in diversity and inclusion. We believe that when our employees live a well-balanced life, we become stronger as a team. If this sounds like a team you want to be a part of, don’t hesitate to apply. We would love to hear from you.


If you are interested in this opportunity, please send your CV to


Sigma welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.