Sigma Systems, a Hansen Technologies company, is the global leader in catalog-driven software solutions for communications, media and high-tech companies. We proudly support a wide variety of services, including enhanced TV, on-demand video, service management, voice and high-speed data communications with our award winning products.
We are looking for a Project Manager to join out Customer Success delivery team based in Hong Kong. We have an opportunity to join our acclaimed Customer Success delivery team, based in Hong-Kong (HK) as the lead Project Manager for our clients in the region. This is a senior position, with significant responsibility and authority, reporting directly to the APAC Customer Success Director and leading a matrix-style team of 20+ staff which is responsible for setting up and implementing a range of Sigma solutions across multiple clients to help them carry out an effective digital transformation.
A SNAPSHOT OF YOUR DAY
Your role will be to manage large, complex projects for Telcom, Media, IoT, Energy and Utilities clients which have the ultimate goal of taking the complexity out of their systems and moving them to a data-driven approach creating efficiency, increasing productivity, and improving speed to market as well as monetization. In short; we want to help them succeed by making challenging things simple.
This is a busy role, replacing a successful returning expat and picking up multiple projects streams while winning new work; drawing upon appropriate skills from our ‘bench’ of talented delivery specialists to move them forward in a timely fashion, all the while working with our R&D teams to ensure we are always offering our clients the best possible solutions that provide genuine competitive advantage.
WHAT YOU BRING TO THE TABLE
As you would expect of any capable PM professional; monitoring and managing performance, cost, scope, schedule, quality and other relevant P3M data is a core part of your role. You’ll also be working directly with the clients to identify and develop business requirements and proposals, translating them into formal agreements and viable delivery plans.
Your team is based in a number of different locations and comprises a number of different skillsets and backgrounds, so experience leading cross-functional teams that are geographically distributed will be important to your success. You’ll also function as an internal and external liaison, able to identify and drive the resolution of challenges in a timely fashion while evaluating the ongoing success of projects and taking appropriate corrective action.
While we do not need an in-depth technical expert, it’s likely that you need a well-established track record of successful delivery in Project Management, either Telcom or a closely related sector in order to understand the products, systems, technology and customer drivers while understanding the ‘big picture’ context or impact of both the projects and any revisions to them. Product BSS and OSS domain knowledge, experience with complex systems and a practiced ease with Agile are also needed for you to succeed and delivery the right quality of service to our clients.
You’ll also possess first-class written and verbal communication skills, with the ability to build strong, collaborative relationships up to and including executive level internally and externally; engaging as a consummate professional who gains trust and leads by example. Your style is likely to be solution-orientated (i.e. finds a way), focusing on delivery but remaining calm, collected and inspirational in the face of challenging deadlines or unforeseen complexities; we need you to provide genuine leadership and coaching to the delivery teams as the projects evolve.
While all our business is conducted in English, fluency in Cantonese (spoken/audible) as well as an appreciation for the particulars of the HK market and clients would be regarded positively. Please note that the role is based in Hong-Kong full-time.
ABOUT THE HANSEN GROUP
In June 2019, Sigma Systems was acquired by Hansen Technologies, the leading global provider of billing software, customer care, data management and catalog-driven technologies for Pay-TV operators, telecommunications providers, energy and utilities companies. Founded in 1971, Hansen Technologies (ASX: HSN) now employs over 1,500 people with offices around the world, including Australia, the United States, Canada, New Zealand, Denmark, Germany, Argentina, Brazil, China, India, Vietnam and the United Kingdom, servicing 600 customers in over 80 countries across the globe. To find out more about Hansen go to www.hansencx.com
For Sigma Systems employees, this acquisition represents a great opportunity for growth. With a larger organization comes the potential for new responsibilities, more choices and career advancement.
WHY WORK FOR US?
When you join Sigma Systems, you are part of a global award-winning company that cares about its employees – and is recognized as such. We have been certified as a Great Place to Work® by Great Place to Work® Institute Canada, and have also received the Gold Standard from Deloitte, in the category of Canada’s Best Managed Companies. We are also proud to be recognized as one of Greater Toronto’s Top Employers by The Globe and Mail. Sigma Systems has also been named among the 30 Best Companies to Work For in Wales, in recognition of our achievements in workplace health and well-being.
For us, it’s all about our people. Our team is what makes us great and it’s who we are most proud of. When you walk into any Sigma office around the world, you’ll immediately feel a part of something special.
- A comprehensive benefit plan
- Professional Development Program
- Employee Recognition Program
- A flexible work environment and collaborative work space
At Sigma, our employees’ wellbeing and development is a core principle. We are an equal opportunity employer and believe in diversity and inclusion. We believe that when our employees live a well-balanced life, we become stronger as a team. If this sounds like a team you want to be a part of, don’t hesitate to apply. We would love to hear from you.
If you are interested in this opportunity, please send your CV to firstname.lastname@example.org
Sigma welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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