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Product Manager

Cwmbran, Wales or London, UK

We are seeking a Product Manager who is able to take overall ownership of a product, effectively planning and maintaining the product lifecycle from concept through to delivery. You must be able to ensure the product strategy and vision are being maintained and that the roadmap delivers value to both customers and the Sigma business. If you are someone who prides themselves in being innovative, dedicated, agile, driven to exceed expectations and a champion of celebrating success, we want to hear from you!


Sigma’s Products organization consists of dynamic, experienced and highly motivated product professionals focused on delivering cutting edge and innovative product solutions for the Communications, Media and High Tech industries.  The Product Manager will play a pivotal role within the Products team shaping and evolving the product portfolio.

The Product Manager is responsible for:

  • Market Management
  • Sales / Customer Support
  • Product Roadmap & Requirements
  • Release Management
  • Product Packaging
  • Products / Engineering Support

Market Management

  • Work with the Product Group Manager to help define the product strategy and vision
  • Attend, participate and present at customer / industry / user conferences (e.g., TM Forum)
  • Participate in industry groups and conferences to drive the company view of the market, working on detailed focus groups, action teams, committees
  • Produce product collateral, blogs, white papers, webinars and meet with analysts
  • Conduct market research and produce competitor analyses

Sales / Customer Support

  • Communicate product roadmaps internally and externally, where appropriate
  • Work with Sigma Sales to support proposal creation (RFX, SOWs, Customer Solutions)
  • Discuss and analyze customer requirements, attending customer meetings and owning the management of requirements back into the roadmap

Product Roadmap & Requirements

  • Plan and prioritize strategic product features
  • Scope features and requirements into appropriate product releases, while cognizant of customer and company demands / timeframes
  • Maintain the longer term high level roadmap (12-36 months)
  • Implement & manage Risk, Issues, Change Logs, escalating to the Product Group Manager any deviation to scope, time or budget as appropriate

Release Management

  • Actively manage the lifecycle of the product to ensure the roadmap and releases are being delivered on time, to budget and to an agreed quality standard
  • Manage the product program:
    • Create & maintain release project plans, working with the Product Owner to understand the sprint schedules
    • Track & report overall status
  • Work with the Product Group Manager to report and communicate product roadmap and release schedules to the CTO and Sigma Product Steering Committee

Product Packaging

  • Responsible for the overall packing of the product, including
    • Documentation
    • Release Communications
    • Licensing / version management

Products / Engineering Support

  • Participate in and drive design sessions with strategic customers
  • Facilitate effective knowledge transfer, training and adoption of product capabilities by Sigma delivery and sales teams
  • Evangelize and inspire colleagues and users of the product to ensure successful adoption


  • Significant experience, including time spent focusing on product development within the Communications, Media and High Tech industries
  • Detailed knowledge of BSS/OSS solutions with focus on the following products
    • Enterprise Product Catalog
    • Quote and Order Capture
    • Fulfilment (Order Management & Provisioning)
  • Experience using different software delivery models including Agile, Scrum, iterative, and others
  • Excellent problem-solving skills
  • Proven ability to achieve challenging goals and objectives
  • Ability to travel domestically and internationally
  • Strong communication skills
  • Proven collaborator, leader and diplomat
  • Fair and objective in decision making
  • Fluent English
  • Detailed knowledge of the TM Forum and related Frameworx (eTom, SID, TAM, Open Digital)
  • University degree or equivalent qualification.


Sigma Systems is the fastest path to creating, selling and delivering digital products and services. The company’s portfolio spans enterprise-wide product & service catalog, configure price quote, order management, service provisioning and device management – all of which can be deployed in the cloud or on-premise.  Sigma software is enabling product innovation and business agility at large communications, media and high-tech service providers globally.

We offer a fast-paced, success-oriented work environment fueled by the talent, skills and expertise of our employees. We offer competitive salaries, performance-based incentives, a world of career opportunities and a comprehensive benefits package.

Our corporate values of innovation, dedication and agility allow us to exceed expectations while saluting success along the way.

If this sounds like the opportunity for you, apply today to join our team and help us do things The Sigma Way!