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Business Systems Analyst

Pune, India

3-5 years on Telecom BSS in BSA/Solution Designer capacity


Sigma Systems is the global leader in catalog-driven software solutions for communications, media and high-tech companies. With offices in North and South America, Europe and the Asia Pacific region, we serve over 80 customers in 40 countries with our award-winning products. Sigma supports a wide variety of services, including enhanced TV, on-demand video, service management, and voice and high-speed data communications.

When you join Sigma, you are a part of an award-winning company that truly cares about its employees. We have been named one of Canada’s top 25 software companies by the Branham Group. We are also proud to be recognized as one of Greater Toronto’s Top Employers by The Globe and Mail, and have also received the Gold Standard in the category of Canada’s Best Managed Companies from Deloitte.


In June 2019, Sigma Systems was acquired by Hansen Technologies, the leading global provider of billing software, customer care, data management and catalog-driven technologies for Pay-TV operators, telecommunications providers, energy and utilities companies. Founded in 1971, Hansen Technologies (ASX: HSN) now employs over 1,500 people with offices around the world, including Australia, the United States, Canada, New Zealand, Denmark, Germany, Argentina, Brazil, China, India, Vietnam and the United Kingdom, servicing 600 customers in over 80 countries across the globe. To find out more about Hansen go to

For Sigma Systems employees, this acquisition represents a great opportunity for growth. With a larger organization comes the potential for new responsibilities, more choices and career advancement.


Exciting opportunity to join the team of Business System Analyst in leading Telecom domain organization with customer centric environment.


  • Mandatory to work on Catalog based metadata modelling and configuration for product management, preferably in communications domain
  • Better understand and define the requirements to the IT system
  • Work in a multi-vendor and multi-systems environment for a large system integration or transformation programs/projects
  • Capability to efficiently interact with clients to ascertain the requirements to carry out analysis and design
  • Extensive experience in gathering Business, Technical and Data requirements, creating and revising Business and Technical requirements documents, documenting
  • Business processes, identifying risks and Impact analysis
  • Extensive experience in Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Sequence Diagram and class diagrams
  • Travel for short/medium period to customer locations.


  • Domain and Soft Skills – Business Support Systems with solid understanding of Product Development, Quote to Cash(Q2C) business processes, Business Modelling using UML/BPMN, Requirements capture and analysis, TMF eTOM understanding, documenting use cases and functional specifications
    • Technology and Tools Skills – XML, web services, ALM, MS Visio, MS Office, MS Sharepoint, Outlook, UML, Unit/system testing verifications, VersionOne
    • COTS Experience : Catalog (any vendor),CLOUDSENSE/ APTTUS/CPQ
  • Proven ability to lead, motivate and work with teams in cross-functional environments.
  • Strong business acumen and excellent interpersonal and communication skills.
  • Ability to lead and resolve the requirements/modelling issues, understand the customer documentation to spec out requirements and interface definitions efficiently.
  • Desirable to have Experience and exposure with Cloudsense/Apptus/Sigma CPQ


  • Education Requirements – Min. Graduate.
  • Experience Requirements – 4- 10 years


  • Strong communication skills (written, verbal), problem-solving skills and interpersonal skills
  • Client service-oriented and solution-oriented
  • Able to communicate effectively with all levels of staff and external clients
  • Able to communicate fluently in English.
  • Able to travel (minimally)


For us, it’s all about our people. Our team is what makes us great and it’s who we are most proud of. When you walk into any Sigma office around the world, you’ll immediately feel a part of something special. Apart from working with our amazing team, you’ll enjoy the following:

  • A comprehensive Insurance plan for all the Employees
  • Superannuation Benefit Scheme on completing 2 successful tenures with the organization.
  • Sigma Learning Academy offering high quality learning programs for the professional development.
  • Employee Recognition Program
  • A flexible work environment and collaborative tools to enable you to work with the global team.
  • Events and Fun activities throughout the year to facilitate team bonding and employee engagement.
  • Lunch and Evening Snacks every day
  • Centrally located office, convenient to commute from all parts of the city.
  • Flexible working hours providing work – life balance.

We offer a fast-paced, success-oriented work environment fueled by the talent, skills and expertise of our employees. We offer competitive salaries, performance-based incentives, a world of career opportunities and a comprehensive benefits package.

At Sigma, our employees’ well being and development is a core principle. We are an equal opportunity employer and believe in diversity and inclusion. We believe that when our employees live a well-balanced life, we become stronger as a team. Our corporate values of innovation, dedication and agility allow us to exceed expectations while saluting success along the way.

If this sounds like the opportunity for you, apply today to to join our team and help us do things The Sigma Way!

Sigma welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.