Job Title: Project Manager
Mexico City, Mexico

Position Objective

Sigma Systems is seeking a Project Manager to join our team. If you are someone who prides themselves in being innovative, dedicated, agile, driven to exceed expectations and a champion of celebrating success, we want to hear from you!


Role Responsibilities

  • Manage multiple projects simultaneously; is responsible for performance, cost, scope, schedule, quality, and appropriate business measurements of these projects.
  • Work with the client to identify business requirements, develop the proposal and translate customer requirements into formal agreements and plans to culminate in customer acceptance of results.
  • Creation of the project Statement of Work (SOW) and corresponding budget.
    Responsible for organizing and leading cross functional teams in developing and implementing project deliverables; ensure that all project work packages and tasks are properly and realistically estimated, documented, scheduled and tracked.
  • Managing a matrix based project team spread across multiple locations and time zones.
  • Convey to all team members a full understanding of the customer requirements of the project; work with project team members, internal Sigma-Systems Group customers and external customers to identify and resolve issues in a timely and professional manner.
  • Preparing project profit and loss statements, tracking schedule and cost variance.
  • Prepare and present feasibility studies, performance and transaction/system analysis, alternative analyses and cost estimates for proposed projects.
  • Understand the technology and how it can answer customers’ needs and identify appropriate solutions.
  • Evaluate projects, via post-mortem process, and teamwork performance in respect to performance management and career development; document results.
  • Available to travel as needed.


On Customer Premise

  • Demonstrated ability to lead a customer engagement proactively – active listening, speaking up and voicing your opinion, appreciating customer concerns, setting expectations and following up on commitments
  • Foster relationships at the technical and management level to broaden Sigma reach and to gain an appreciation of the customer operations
  • Demonstrated “can do” approach to work – willing to roll up sleeves, think on your feet, communicate clearly in pressure situations, and willing to go the extra mile to satisfy the customer.



  • Product area knowledge (product catalog, order management and provisioning, commercial and residential voice, HSD, video).
  • Excellent project documentation skills.
  • Strong background in project accounting.
  • Exceptional team leadership skills and demonstrated ability to develop and coach technical team members in multiple locations.
  • Willing to continually search out and implement best practices as they relate to project management.
  • Excellent communication skills (written, verbal), and interpersonal skills. Able to communicate effectively with all levels of staff and the customer.
  • Must have experience analyzing and understanding data.
  • Strong problem-solving skills. Must be able to debug and troubleshoot product issues in a complex environment. Able to provide workarounds and/or propose solutions with the assistance of development team.
  • Must be able to make quick, thoughtful decisions.
  • Excellent interpersonal and influencing skills to achieve successful results working closely with customer and internal resources.
  • Knowledge of telecom and cable domain, OSS/BSS software.
    Fluency in Spanish and English is required. Ability to speak Portuguese is a definite asset.



  • Critical thinking
  • Demonstrating tenacity and perseverance
  • Displaying creativity
  • Displaying technical expertise
  • Adapting to change
  • Communicating effectively
  • Championing customer needs


Education and Experience

  • Minimum 5 years’ experience managing and delivering Technology-based projects, within a Service provider cable/telco environment.
  • Experience managing multi phased projects that include professional services with billable hours and fully utilized resources.
  • Experience managing project profit/loss budgets and resource allocations within a matrix environment.
  • Driven to execute effectively, overcome risk and see commitments through to completion, always raising the bar on quality.
  • High degree of professionalism and accountability.
  • Experience with software delivery methodologies using PMbOK and Agile methodology and Jira / VersionOne Agile tool preferred.

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