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Order Management for Digital Services

Today’s environment for communications service providers has changed forever.  Consumers and businesses expect the order to activation (O2A) process for CSPs to mirror those of the likes of Amazon and Apple – customers have no patience for failure – none whatsoever.  So CSPs are under pressure to deliver complex, multi-faceted, and rapidly changing products shackled…

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TM Forum Catalyst: Appex Omnichannel

Sigma’s catalog-driven fulfilment workflows play an important role in bringing the omni-channel experience to Vodafone customers in this year’s catalyst: Appex Omnichannel at TM Forum Live! Appex Omnichannel is one of 5 catalysts Sigma will be taking part of as the event unfolds in Nice, France. In this example, Sigma Order Management takes complex product data and decomposes…

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Sigma Partners with Salesforce to Help Service Providers Digitalize their Operations & Services

Everyone knows that today’s customer demands new digital services and a great end-to-end experience from their service provider – all at a cost that matches their lifestyle and budget. Communication service providers also recognize the need to evolve into digital service providers who can offer new and innovative services while delivering a seamless customer experience.  This…

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What is Catalog-Driven Order Management?

We’ve been talking a lot about the benefits of a catalog-driven approach for product management, but what happens when you start to expose this data across the OSS environment and into the order management process? Catalog-Driven Order Management Shawn Henshall, product manager for Sigma Order Management, explains the benefits of taking a catalog-driven approach. By…

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Sigma at Dreamforce 2015

Last week Sigma was in San Francisco for the week to participate in Dreamforce 2015.  This year the conference attracted over 170,000 attendees making it one of the largest tech events now around the globe.  As was the case last year, we continue to be featured by the communications industry vertical team of Salesforce as one…

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Salesforce CRM now Enhanced with Sigma Catalog

In today’s fast moving digital environment, service providers need to bring new products, services, offers and promotions to market more often and more quickly than ever before to be able to attract and retain customers. This is true whether it’s the residential consumer market or the enterprise and business market.  In fact, enterprises and business…

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Where the Digital Economy Is Moving the Fastest

“We might be on a journey to a digital planet, but we’re all moving at a different pace” Researchers from Fletcher School at Tufts University mapped a “Digital Evolution Index” of 50 countries. They mapped each country based on factors including supply, demand, innovation and institutions to see how each country currently ranked and how it’s…

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All or nothing? User interfaces for the Internet of Things

A great read on the future of interfaces in the Internet of Things, via Dan Gärdenfors on medium: New Internet of Things (IoT) devices appear every day. Since many of these devices lack screens and are used infrequently, it can be tricky to design user interfaces (UIs) for them. To me, this is one of…

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An Expansive Approach to IoT Services

John Frame, director of product management at Sigma Systems, explains how service providers can take the initiative in delivering consumer-friendly Internet-of-Things services by adopting an agile, catalog-driven approach to supporting innovations in applications and devices. via ScreenPlays

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Google’s Latest Ambition? Fix Broken Cities

Via [Fast Company] THE TECH BEHEMOTH HAS UNVEILED AN “URBAN INNOVATION COMPANY” FOR TACKLING PROBLEMS SUCH AS TRANSPORTATION AND HOUSING COSTS. Google has conquered search, email, document-sharing, maps, and more (fashion, of course, remains a work in progress). Now, it’s turning its eye to cities. The New York Times reports that Google is starting and funding…

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