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You Won’t Admit It, But Your Order Fallout Rate Stinks

Along with another thing you may not want to acknowledge – that you continue to sink a significant amount of resources into traditional BSS/OSS applications and architectures with no end in sight. To make matters worse, your fallout rates never seem to improve, despite the promises made by traditional BSS/OSS vendors.  Throw in mounting pressure…

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Introducing Sigma Academy

At Sigma, we’re redesigning training – just for you. Sigma Academy is our first official learning platform, now available for both employee and customer access. We’ve expanded our current live instructor-led model to include the product training you need, on your own schedule. With your Sigma Academy license, you gain 24/7 access to our growing…

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Sigma Contributions to ETSI Advance NFV Reality

Telecoms networks are comprised of a wide array of proprietary hardware devices. Launching new services often means more devices, which requires locating the space and power to accommodate those appliances. However, this approach has become increasingly challenging and unsustainable. Hardware-based devices now have shorter and shorter life cycles due to rapid innovation, making the return…

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Dreams Can Come True: Catalog-driven 3.0 B/OSS Architecture

These days you can’t be a BSS/OSS architect without embracing the notion of catalog-driven applications. The promise of catalog-driven architecture pushes all the right buttons for most of us – the notion that you can define something in one place and then reuse it many times is compelling.  And it ought to be, if you…

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The 4 Rules Digital Service Providers Should Live By

When I consider how far internet technology has come in the last 16 years, one thing rings true. I no longer wait on hold for hours to find out what’s wrong with my internet service. However, when it comes to how I manage my account and activities, the single easiest way for me to ensure…

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Award-Winning TM Forum Catalyst

Sigma participated in five catalysts at TMF Live! in Nice, one of which received the award for Most Innovative: New Business Models with Mobile Sponsored Data. The winning catalyst, championed by Orange, identified new and implemented existing TM Forum APIs to create a fabric of providers connecting to a broad set of enterprises. Mobile data…

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Are You Fast Enough?

Every year, the BSS/OSS industry gathers in Nice for the TM Forum Live! event. Over 2,900 delegates attended workshops, watched presentations, viewed catalysts and met with leading industry vendors this year. With more than 100 meetings, 5 catalysts, 2 speaking slots and 1 TMF Innovation Award, Sigma was busier than ever before. So what was…

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Order Management for Digital Services

Today’s environment for communications service providers has changed forever.  Consumers and businesses expect the order to activation (O2A) process for CSPs to mirror those of the likes of Amazon and Apple – customers have no patience for failure – none whatsoever.  So CSPs are under pressure to deliver complex, multi-faceted, and rapidly changing products shackled…

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TM Forum Catalyst: Appex Omnichannel

Sigma’s catalog-driven fulfilment workflows play an important role in bringing the omni-channel experience to Vodafone customers in this year’s catalyst: Appex Omnichannel at TM Forum Live! Appex Omnichannel is one of 5 catalysts Sigma will be taking part of as the event unfolds in Nice, France. In this example, Sigma Order Management takes complex product data and decomposes…

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Sigma Partners with Salesforce to Help Service Providers Digitalize their Operations & Services

Everyone knows that today’s customer demands new digital services and a great end-to-end experience from their service provider – all at a cost that matches their lifestyle and budget. Communication service providers also recognize the need to evolve into digital service providers who can offer new and innovative services while delivering a seamless customer experience.  This…

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