For the Sigma Create-Sell-Deliver Portfolio
Comprehensive Product Support
Sigma offers comprehensive maintenance and support services to help customers leverage their investment in Sigma products and increase their business value and performance over time. Sigma Product Support includes:
- Full service 24 x 7 x 365 with issue resolution support via telephone, email and an online trouble ticketing and issue resolution knowledge base
- Industry-leading service level agreements with multiple escalation tiers delivering the right level of support at the right time
- Entitlement to all major, minor and maintenance version releases of products you use within the Sigma Create-Sell-Deliver Portfolio
- Access to the Health Check Monitor, a complimentary system health management tool
Support by EMAIL
Email firstname.lastname@example.org to create a Priority 3 case by default. Please contact Sigma by phone or use the support portal to report high priority incidents.
Support by PHONE
Please contact Sigma on +1 800-838-2196 within North America.
If you’re calling from outside North America, please contact Sigma on +1 416-365-3974.