Sigma Enhances Create-Sell-Deliver Technology Platform for B2B Businesses
Toronto, Canada – 15 May 2019 – Sigma Systems, the global leader in catalog-driven software, today announced the latest updates to its Sigma Create-Sell-Deliver Portfolio for communication services providers (CSPs) looking to better serve their enterprise customers and other segments of their B2B businesses.
IDC predicts that by the year 2022, USD 6 trillion will be spent on digital transformation technology and related services by enterprises. To capture their share of that spend as revenue, CSPs need to change and think differently about their create-sell-deliver systems and processes. In a 5G world, CSPs will experience exponential data growth, a vast increase in scale and types of connected devices, as well as a marked increase in the complexity of service based on various networks. Sigma’s Create-Sell-Deliver Portfolio is tailor-made for these new conditions, and Sigma is continuously advancing the portfolio to help CSPs better serve their customers in the world of rapidly expanding digital services.
Rob Hingston, Vice-President of Products at Sigma Systems, commented: “There couldn’t be a better time for CSPs to address the improvement of the create-sell-deliver systems and processes serving their business customer segments. With cloud, virtualized networks and 5G all driving the opportunity to create new business models, CSPs need business and operational support systems that enable them to think and run their B2B business segments differently. Sigma continuously develops its portfolio to maximize the capability of CSPs to better serve their business customers in this world of digital services to capture new revenue opportunities.”
The products that comprise the Sigma Create-Sell-Deliver Portfolio are Sigma Catalog, Sigma Configure Price Quote, Sigma Order Management, Sigma Portfolio Inventory, Sigma Provisioning and Sigma Insights.
Version 7.1 of Sigma Catalog delivered improved product lifecycle management capability, including the ability to review the set of differences in entities as they changed over time as well as recording all lifecycle actions that change the workflow status of an entity; enhanced offering design capabilities through consolidation of tools and their functionality into a single schema maintenance tool; flexible pricing models for business through a new discounting structure known as charge-based business can model pricing adjustments within the scope of catalog offerings; more compact user interface controls for the display, creation and editing of compatibility and mapping rules to assist with the creation of complex items of catalog data; and new modelling extensions to defines rules or information that need to be captured as part of commercial order capture or technical order fulfilment processes.
Sigma CPQ, now at version 2.9, has deepened its productized pre-integration with Microsoft Dynamics 365 and added live product impact assessment for non-BAU product migrations and changes. The next version aims to deliver further enhancements to the enterprise order capture framework to support a richer technical order enrichment process for complex enterprise quotations. In addition, further enhancements to Sigma CPQ’s ability to manage the complex MACD operations and an upscaling of quotes per site for large enterprise customer support are planned.
Sigma Order Management has advanced to version 5.0 and has added substantial new business service capabilities. These include multiple-location orders, which save time and ensure consistency for enterprise orders; enhanced visualization of milestones for order tracking, which cuts down the time taken by fulfillment operators to review and assess enterprise orders; configurable acceptance custom-order formats which can quickly integrate orders from legacy systems into Sigma Order Management; and enhanced work-design capabilities that allow fulfilment designers to create codeless business logic within an adaptor, create custom sequence order-cancellation workflows, as well as utilize multiple end-events within a single workflow to fulfill a business process flow for a given enterprise customer.
The latest release of Sigma Provisioning is version 6.3, which cemented its market status as the leading converged provisioning platform for enterprise services, delivered on traditional and next-generation digital networks. The next release of Sigma Provisioning, version 7.0, is planned to deliver even greater scalability, a microservice and cloud-native architecture and operational capabilities tailor-made to manage next-generation order operations.
Sigma Portfolio Inventory is currently at version 1.1, establishing the product as the industry’s only independent and interoperable portfolio inventory product for the telecommunications industry. The product has added a runtime event framework, allowing external systems to subscribe to change events within portfolio inventory, as well as historic version management, allowing historic snapshots in a separate data store.
Sigma Insights, the data aggregation, analysis and reporting application of the Sigma Create-Sell-Deliver platform, is now at version 4.0. Sigma has optimized application performance to process and analyze enterprise-scale customer sales and orders more quickly. Sigma has also added in-app reporting capabilities for the Sigma portfolio, starting with Sigma CPQ, to enable a near real-time performance view of customers’ quote conversion and revenue.
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About Sigma Systems
Sigma Systems is the global leader in catalog-driven software solutions for communications, media, and high-tech companies. It serves over 80 customers in 40 countries with its award-winning products. The company’s portfolio spans enterprise-wide Catalog, Configure Price Quote (CPQ), Order Management, Provisioning, Insights and Portfolio Inventory products, and offers a core set of services including professional services, cloud services, and managed services. Sigma utilizes an agile approach to implementing its B/OSS products for its customers. Sigma has offices in North and South America, Europe and Asia Pacific, with technology and integration partners globally.
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 Source: IDC Worldwide Semi-annual Digital Transformation Spending Guide – Technology Forecast – 2019H1