Everyone knows that today’s customer demands new digital services and a great end-to-end experience from their service provider – all at a cost that matches their lifestyle and budget. Communication service providers also recognize the need to evolve into digital service providers who can offer new and innovative services while delivering a seamless customer experience. This transformation is critical in order for operators to attract and retain customers, and grow customer lifetime value.
Sigma Systems is partnering with Salesforce to deliver on a new cloud-based Communications Industry Framework. This allows service providers to overcome and replace the complexity of their existing high cost IT systems and transform their innovation and customer-facing processes. Through this industry framework, Sigma is able to bring together Salesforce’s leading CRM platform and Sigma’s catalog-driven OSS and BSS to enable faster and easier deployment of solutions, so that service providers can focus on transforming how they create and launch new products and services, how they successfully market and sell these in today’s omni-channel world, and how they deliver these services right the first time, on time, every time.
Sigma has always been at the forefront of driving and leveraging a standards-based approach, contributing significantly to the TM Forum Frameworx. Sigma has been applying their wealth of knowledge and experience to enable Salesforce to accelerate the development of a common data structure and solution blueprint to meet the requirements of service providers today and well into the future.
Tim Spencer, President and CEO of Sigma commented on this initiative. “We are pleased to partner with the leading CRM vendor, Salesforce to bring the power of Sigma’s catalog-driven suite to service providers as they look to create, sell and deliver new digital services while transforming the customer experience.”
Many service providers such as Sky Italia, Vodafone Germany and Orange-Mobistar have already embarked on their digital transformation journeys with Salesforce and Sigma, and are already enjoying the benefits. More information from some key customer case studies can be found here.
You can learn more by joining us at TM Forum Live! next week. Sigma will be participating in a five Catalysts that make innovation a reality for service providers. Various Sigma products including Sigma Catalog, Sigma CPQ, Sigma Order Management and Sigma Provisioning have been integrated with products from other vendors to clearly demonstrate the value of a catalog-driven approach to solving key service provider challenges. Working with service providers including Liberty Global, Vodafone, Ziggo, Orange and Telefonica. Sigma is proving out solutions from NFV/SDN for business data services, omni-channel, omni-shop, digital experience platforms and sponsored mobile data.
Take some time to visit the catalysts and feel free to drop by Sigma’s booth #314 for more detailed product demonstrations from industry experts.