Title: Solutions Developer
Location: Fort Lauderdale, Florida

 

We are looking for a Solutions Developer to join our awesome team!

 

POSITION OBJECTIVE

The Solutions Developer is responsible for the design, development, configuration, component integration and Tier-3 support of client implementations of Sigma’s products and services.

 

ROLE RESPONSIBILITIES

  • Act as product expert – be the primary on-site contact with the customer for technical questions, support, product deployments, and tools. Triage reported issues to confirm as possible bug.
  • Support the client by having an in depth knowledge of customer implementation and business processes.
  • Represent the customer to ensure product issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Clearly identify, document and find solutions for customer issues and product problems. Test and verify fixes before delivering to customer.
  • Escalate critical customer situations to the appropriate level of management and engineering expertise.
  • Communicate technical issues and solutions to the engineering, QA, and support teams as well as to the customer base.
  • Assist customers with operational issues on the software.
  • Coordinate customer deployments with internal teams.
  • Provide off-hours support for P1 production cases.
  • Travel of up to 25% annually.

 

SKILLS

  • Hands-on, work-related Java and J2EE application server knowledge (Weblogic, JBoss) is required. JBoss is preferred.
  • Strong XML development/parsing experience is required. XSD knowledge is an asset.
  • Hands-on experience on JavaScript, XSLT programming.
  • Working knowledge of Node.JS and AngularJS.
  • Knowledge of IIS is an asset.
  • Strong working knowledge of SQL is required.
  • Above average presentation and communication skills.
  • Knowledge of Agile development/delivery methodologies.
  • OSS provisioning, OSS Domain, IP Networking and CPQ experience is an asset.
  • Excellent communication skills (written, verbal), and interpersonal skills. Able to communicate effectively with all levels of staff and the customer.
  • Knowledge of telecom and cable domain, OSS/BSS software an asset.
  • Excellent interpersonal and influencing skills to achieve successful results working closely with customer and internal resources
  • Must be able to make quick, thoughtful decisions
  • Strong problem-solving skills. Must be able to debug and troubleshoot product issues in a complex environment. Able to provide workarounds and/or propose solutions with the assistance of development team.
  • Must have experience analyzing and understanding data

 

COMPETENCIES

  • Critical thinking
  • Demonstrating tenacity and perseverance
  • Displaying creativity
  • Displaying technical expertise
  • Adapting to change
  • Communicating effectively
  • Championing customer needs

 

EDUCATION & EXPERIENCE

  • Bachelor in Computer Science or equivalent.
  • 3+ years of work-related experience in development, configuration, deployment and integration of software applications.
  • Experience in Oracle / Microsoft SQL server/MongoDB and PL/SQL, T-SQL programming is an asset.
  • Linux, UNIX/Solaris knowledge and working experience in shell scripting is required.
  • Systems Integration experience is required.

 

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