Title: Solutions Architect
Location: São Paulo, Brazil

Position Objective / Summary

In this role, you will provide technical leadership for all aspects of design, delivery, & production support for strategic accounts (e.g. customers, internal engineering, delivery teams, internal support). You will play a central role in identifying, communicating, and leading the resolution of issues that impact the delivery or ongoing health of a customer’s solution. Collaboration across internal organizations to improve customer delivery methodology and being proactive in terms of industry trends and opportunities will also be important.

 

Role Responsibilities

  • Responsible for design and delivery accuracy, stability, & performance of Sigma’s Solutions
  • Actively develops and manages relationships across multiple organizational tiers and disciplines with strategic customers
  • Lead and participate in design, triage, and/or testing sessions with program stakeholders (e.g. customer, Sigma, 3rd parties)
  • Produces, reviews, finalizes, and approves technical documents to ensure delivery accuracy and success
  • Works with customer and delivery team to drive resolution of issues arising from changes to scope, requirements, design, etc.
  • Provides knowledge and thought leadership across multiple domains, including:
  • Understanding the technologies involved in a delivery, how they relate to Sigma’s Solutions, and addressing issues before they impact a program.
  • Transferring this domain and product knowledge both internally and externally.
  • Representing Sigma’s perspective & interests to industry groups and standards bodies as required.
  • Works with Product Management, Marketing and Sales to :
  • Understand industry trends.
  • Provide the point of contact with third party vendors where interfaces need to be built to these systems.
  • Assist in the preparation of RFI/RFP responses.
  • Perform technical and functional presentations to prospective customers.
  • Define and prioritize the features and functionality of each release.
  • Works with Professional Services and the Solution organization to:
  • Establish & maintain knowledge transfer, training, and adaptation of functionality in customer implementations.
  • Review, update, and approve implementation design documents.
  • provide industry and domain consulting services to customers in all areas of telecom.
  • Works with Documentation to ensure accurate representation of design and capability within technical publications.

 

On Customer Premise

  • Demonstrated ability to lead a customer engagement proactively – active listening, speaking up and voicing your opinion, appreciating customer concerns, setting expectations and following up on commitments
  • Foster relationships at the technical and management level to broaden Sigma reach and to gain an appreciation of the customer operations
  • Demonstrated “can do” approach to work – willing to roll up sleeves, think on your feet, communicate clearly in pressure situations, and willing to go the extra mile to satisfy the customer.

 

Skills

  • Knowledge and experience with an enterprise product catalog and CPQ applications including PLM
  • Deep knowledge of the fixed and wireless telecom industry, technology and service environment.
  • Knowledge and demonstrated experience with carrier-grade fulfillment and activation processes for devices and networks for both voice and data.
  • Knowledge and demonstrated experience with VoIP, IMS and Service Delivery Platforms.
  • Knowledge of mediation and call detail record management, including usage mediation processes is an asset.
  • Demonstrated experience with OSS and provisioning systems.
  • Experience in use case and technical specification creation.
  • Solid understanding of Service Oriented Architecture principles.
  • Proven ability to achieve challenging goals and objectives.
  • Strong knowledge of programming languages, service oriented architectures, web services, RDBMS, workflow languages, technical standards.
  • Fluency with Tele-management Forum standards and practices.
  • Outstanding problem-solving abilities
  • Excellent interpersonal and influencing skills to achieve successful results working closely with customer and internal resources
  • Strong communication skills – verbal, written and listening
  • Must be pro-active, able to take the initiative and operate independently with minimal direction
  • Must be able to prioritize multiple tasks to make effective use of time
  • Customer management
  • Proficient in UNIX/Linux environments.

 

Competencies

  • Critical thinking
  • Demonstrating tenacity and perseverance
  • Displaying creativity
  • Displaying technical expertise
  • Adapting to change
  • Championing customer needs

 

Education and Experience

  • BA/BSc in computer science, engineering, mathematics; MS is an asset.
  • Minimum 10 years’ experience in a high growth, telecommunications software environment.
  • Fluency in English and Portuguese required. Ability to speak Spanish is an asset.

 

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