Job Title:  Service Director
Location: London/Amsterdam
Reports To: 
Customer Success Director, Global Services EMEA
Prepared By: 
Human Resources
February 2018


We are looking for a  Service Director to join our Professional Services team working for a major European Customer located in Amsterdam or London. The role will be focused on overseeing multiple project and client engagement activities while also building long term business relationships at the C-level suite, ensuring the Sigma solution addresses the needs of the customer and the value of the solution is constantly communicated.



  • Overall Ownership for all Sigma delivery and professional services activities.
  • Ensure program focus remains on short and long term high value outcomes for the business
  • Working with the account and project team, develop a consistent strategy to develop and maintain a communication and relationship strategy with Sigma executive sponsors and other key senior management members – promoting the value of the Sigma solution and ensuring it delivers on the needs of the customer
  • Account Management responsibilities to upsell and cross-sell as well as maintain ongoing run-rate business
  • Client Escalation point for all management and executive teams, helping the customer voice be heard and assisting the project teams to clear internal and customer barriers to success
  • Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
  • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ability to travel up to 50% of the time.



  • Significant proven experience of Account and Customer Management in large and complex organizations
  • Demonstrated ability to influence outcomes and ensure the customer achieves the business outcomes of their software investment
  • Program management experience
  • Extensive project management experience
  • Experience of building relationships at C-level
  • People management and resourcing experience
  • Planning
  • Experience of managing a P&L and profitability
  • Promoting process improvement
  • Financial planning and strategy
  • Strategic planning
  • Dealing with complexity
  • Analyzing information
  • Vision

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