TORONTO, Canada – Sigma Systems, the global leader in catalog-driven software, has recently strengthened its leadership team with the promotion of Simon Muderack to Chief Commercial Officer and Executive Vice President. Simon was previously CEO of Tribold, which was acquired by Sigma in 2013. Since that acquisition, Simon served as Senior Vice President of Sales for EMEA and APAC.

Speaking about his appointment, Tim Spencer, President and CEO at Sigma Systems said, “It has been a pleasure working with Simon for the past four years as he has led the successful growth of our business in Europe and Asia. Simon’s move into this role allows us to make the best use of his extensive global experience in the B/OSS sector.”

Simon commented: “I am delighted to be taking on a larger role in Sigma’s global commercial expansion, with overall responsibility for working with existing and new customers and partners. It is clear from my conversations across the industry that a catalog-driven approach to agile B/OSS is vital for communications service providers successfully transforming themselves into digital service providers.”

Commenting on the news, Keith Willetts, founder of the TM Forum and a member of Sigma’s Advisory Board said “Simon’s high energy and enthusiasm combined with his 20 years’ experience in telecoms transformation make this a great role for him and Sigma’s communications, media, and high-tech customers.”

TORONTO, Canada – Sigma Systems, the global leader in catalog-driven software, is pleased to announce that its Chief Technology Officer (CTO), Catherine Michel, has been named one of the top 50 Women to Watch by Global Telecoms Business (GTB) this year. The annual list includes CEOs, CTOs, CMOs, research chiefs, regulators and politicians that are leading the telecoms business globally.

As Sigma’s CTO, Catherine is responsible for the company’s product portfolio and strategy. Michel previously served as Chief Strategy Officer on Sigma’s leadership team, and currently sits on the TM Forum Executive Committee, was named as one of the most powerful people in the telecoms industry, and is a public advocate and mentor for women in telco and IT.

“I am proud to be recognized alongside many of the world’s most prominent female technology leaders,” said Catherine Michel. “Women have historically been under-represented in this industry, but I am optimistic that the tide is turning.”

“Catherine has an excellent technical understanding of B/OSS across telecoms,” said Tim Spencer, President and CEO of Sigma Systems. “She brings a strategic approach to talking about digital transformation and is highly respected by operators who have worked with her globally. Catherine is frequently asked to present at conferences and always draws a large audience, as we witnessed at TM Forum Live! in Nice this year. I am delighted for Catherine that she has been recognized by the leading telecoms business title, GTB.”

TORONTO, Canada – Sigma Systems, a global leader in catalog-driven software, today announced the General Availability (GA) of its latest product innovation for intelligent data mining and analytics – Sigma Insights.

This out-of-the box product enables rapid and meaningful insights into commercial and technical performance of the business. The product uses a predefined, but extensible Common Information Model (CIM) as the basis to extract, describe, relate and expose critical data from relevant systems such as CRM, Catalog, CPQ (Configure Price Quote), Order Management, Provisioning, and Billing.

As the data is updated in real-time, Sigma Insights offers service providers immediate visibility into key indicators of success or failure, such as customer conversion and churn rates, order fulfilment and fallout rates, and operational efficiency. This understanding can be applied across different dimensions of the business operations, such as sales channels, market/business units, and product lines.

Catherine Michel, Sigma’s Chief Technology Officer (CTO), commented: “Sigma Insights brings a new level of clarity and practical meaning to the valuable data buried within the B/OSS. It enables companies to quickly understand the direct relationship between the products they sell and the customers who buy and use them, and the critical experience of doing so. In order to achieve the full benefits of digital innovation, service providers must have a strong understanding of how they are performing in the eyes of their customers and adjust accordingly.”

Joe Johnson, Vice President of Enterprise Architecture & Transformation at Windstream, said: “Sigma has applied best practice thinking as a blueprint for their Insights platform and created something real and valuable from it. The market is full of multiple vendor systems, but having a standards-based solution that works with existing applications will make life simpler for operators.”

Using leading industry standards, such as the TM Forum’s Information Framework (SID), as input into the design, Sigma Insights represents the industry’s best thinking in its predesigned model for data mining and analytics. The platform works seamlessly with the full Sigma portfolio, interfaces with B/OSS software from other vendors or that is custom built, and is designed to work with widely used Business Intelligence (BI) systems, analytics and data visualization tools. This out-of-the-box design and open interoperability means Sigma Insights reduces implementation and familiarization time.

TORONTO, Canada – Sigma Systems, a global leader in catalog-driven software, has appointed Catherine Michel as Chief Technology Officer (CTO).

Michel previously served as Chief Strategy Officer (CSO) on Sigma’s leadership team, and currently sits on the TM Forum Executive Committee, has been named as one of the most powerful people in the telecoms industry by Global Telecoms Business, and is a public advocate and mentor for women in telco and IT.  As Sigma’s Chief Technology Officer, Catherine is responsible for the company’s product portfolio and strategy.

“Catherine is a globally respected member of the IT and communications technology community, and we are very fortunate to have her on the Sigma team. She has an excellent track record of innovation within the software development arena and is a highly strategic thinker. Catherine has been vital in driving Sigma’s product portfolio forward, and will continue to do so in her new role in the coming months and years.  Catherine is a key spokesperson for the company at events and technology forums across the globe,” said Tim Spencer, Sigma’s President and CEO.

Prior to her roles at Sigma, Michel was the founder and CTO of Tribold, where she was the principal architect of the company’s products and solutions portfolio. Tribold was acquired by Sigma in 2013.  Prior to co-founding Tribold, she was a senior executive in Accenture’s Communications and High Tech practice, devising and delivering business strategy and large-scale B/OSS solutions globally.

“Sigma is on the cutting edge of delivering technology solutions that enable operators to truly transform into agile digital service providers,” observed Michel. “I continue to be excited about the position we’ve achieved in the market and the opportunities ahead of us.”

Catherine will be speaking at TM Forum Live! in Nice with Sigma customer Windstream. The session will describe how Windstream devised, executed and governed a wide-reaching digital transformation program across their business units, systems, network and people. As a key strategic partner, Sigma has been instrumental in Windstream’s lead-to-cash transformation, predicated upon a catalog-driven agile B/OSS solution to dramatically improve their customers’ experience.  Sigma’s portfolio is designed to support CSPs like Windstream to embrace digital innovation and enable the rapid launch and fulfilment of new products and services without entirely dismantling existing legacy systems.

Presentation Details:

May 15th, 11:15am
TM Forum Live!
Palais des Congrès Acropolis
Nice, France

TORONTO, Canada – (April 27, 2017) – Sigma Systems, a global leader in catalog-driven software, announced its plans to feature one of their customer success stories with Windstream, a leading provider of advanced network communications, at TM Forum Live! in Nice next month.

The session will describe how Windstream devised, executed and governed a wide-reaching digital transformation program across their business units, systems, network and people. As a key strategic partner, Sigma has been instrumental in Windstream’s lead-to-cash transformation, predicated upon a catalog-driven agile B/OSS solution to dramatically improve their customers’ experience. The three main solution components of Windstream’s transformation strategy include Sigma Catalog to centralize all product, service and resource data, Sigma CPQ to enable guided selling and to produce accurate, technically feasible orders, and Sigma Order Management to orchestrate the end-to-end delivery of orders across the infrastructure. These elements provide Windstream the ability to take any type of product to market, to serve their customers across any channel and to deliver their services across any network.

“With Sigma as our strategic partner, we are able to deliver on our vision of a best-in-class, omnichannel customer experience,” said Joe Johnson, Windstream’s Vice President of Enterprise Architecture & Transformation. “Sigma Catalog is a foundational component in the Windstream ecosystem, enabling us to deliver new experiences in a consistent way.”

“Windstream is leading the charge in their efforts to pivot to a customer-centric, digitalized product and service delivery model,” said Catherine Michel, Sigma’s Chief Technology Officer. “Sigma’s portfolio is designed to support CSPs like Windstream to embrace digital innovation and enable the rapid launch and fulfilments of new products and services without completely replacing their legacy systems. All of this equates to exceptional customer experiences and the ability for CSPs to flourish in a digital economy.”

Presentation Details:
May 15th, 11:15am
TM Forum Live!
Palais des Congrès Acropolis, Nice, France