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Sigma Connects

Award Winning TM Forum Catalyst

  Sigma participated in five catalysts at TMF Live! in Nice, one of which received the award for Most Innovative:  New Business Models with Mobile Sponsored Data. The winning catalyst, championed by Orange, identified new and implemented existing TM Forum APIs to create a fabric of providers connecting to a broad set of enterprises. Mobile data sponsorship enables enterprises to give customers free access to specific content and services on their devices, serving as a catalyst for customer engagement. Sigma collaborated with Salesforce and other ISVs to map out the process flow and architecture required. The Sigma catalog designed the […]

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Are You Fast Enough?

Every year, the BSS/OSS industry gathers in Nice for the TM Forum Live! event. Over 2,900 delegates attended workshops, watched presentations, viewed catalysts and met with leading industry vendors this year. With more than 100 meetings, 5 catalysts, 2 speaking slots and 1 TMF Innovation Award, Sigma was busier than ever before. So what was the essence of the show? As more and more conversations took place, it became clear that a theme had emerged: in a word – speed. Presentations, workshops and vendor messaging referred to the need for agility both in BSS/OSS systems and increasingly in their business […]

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Order Management for Digital Services

Today’s environment for communications service providers has changed forever.  Consumers and businesses expect the order to activation (O2A) process for CSPs to mirror those of the likes of Amazon and Apple – customers have no patience for failure – none whatsoever.  So CSPs are under pressure to deliver complex, multi-faceted, and rapidly changing products shackled within the confines of ill-equipped legacy platforms. Innovations in digital eco-systems through the Internet of Things, business data services, and NFV/SDN infrastructures are being layered on top of traditional services and networks. Mergers and acquisitions are adding even more complexity to the IT landscape. At […]

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TM Forum Catalyst: Appex Omni-Channel

Sigma’s catalog-driven fulfilment workflows play an important role in bringing the omni-channel experience to Vodafone customers in this year’s catalyst: Appex Omni-Channel at TM Forum Live! Appex Omni-channel is one of 5 catalysts Sigma will be taking part of as the event unfolds in Nice, France. In this example, Sigma Order Management takes complex product data and decomposes it into technically feasible fulfilment workflows. About this Catalyst ‘APPEX’ stands for Adaptive Predictive Personalized Experience eXcellence. This catalyst’s scope includes the full end-to-end customer journey including the buy, use and evaluate phases. All channels are in scope, including new digital channels such as social […]

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Sigma Partners with Salesforce to Help Service Providers Digitalize their Operations & Services

Everyone knows that today’s customer demands new digital services and a great end-to-end experience from their service provider – all at a cost that matches their lifestyle and budget. Communication service providers also recognize the need to evolve into digital service providers who can offer new and innovative services while delivering a seamless customer experience.  This transformation is critical in order for operators to attract and retain customers, and grow customer lifetime value. Sigma Systems is partnering with Salesforce to deliver on a new cloud-based Communications Industry Framework. This allows service providers to overcome and replace the complexity of their existing […]

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What is Catalog-Driven Order Management?

We’ve been talking a lot about the benefits of a catalog-driven approach for product management, but what happens when you start to expose this data across the OSS environment and into the order management process? Catalog-Driven Order Management Shawn Henshall, product manager for Sigma Order Management, explains the benefits of taking a catalog-driven approach. By referencing a single source of product, service and resource data, communication service providers now have the tools to reduce order fallout and increase time to market for new digital services. So what happens when you centralize product, resource and service data? With a catalog-driven approach, […]

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Sigma at Dreamforce 2015

Last week Sigma was in San Francisco for the week to participate in Dreamforce 2015.  This year the conference attracted over 170,000 attendees making it one of the largest tech events now around the globe.  As was the case last year, we continue to be featured by the communications industry vertical team of Salesforce as one of the key strategic vendors they partner with in the BSS-OSS landscape.  We had many excellent conversations and demonstrations over the week and continued to promote the Sigma products to telecom, media and high-tech customers. In addition to meeting with customers, we took the time […]

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Salesforce CRM now Enhanced with Sigma Catalog

In today’s fast moving digital environment, service providers need to bring new products, services, offers and promotions to market more often and more quickly than ever before to be able to attract and retain customers. This is true whether it’s the residential consumer market or the enterprise and business market.  In fact, enterprises and business customers now expect to see solutions that are better tailored and designed to meet the specific needs of their industry and size of business, which adds pressure to grow industry specific solution propositions and services leveraging the latest “Internet of Things” innovations. As technology, engineering […]

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