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Sigma™ Service Management Portfolio Selected For Best Order Management System Of The Year
San Diego, CA/ Toronto, ON - February 7, 2002 -Sigma Systems, the cable industry's leading provider of service management solutions to cable operators, and TeleStrategies, publishers of Billing World and OSS Today Magazine, announced the Sigma™ Service Management Portfolio has been selected as the best order management system of the year.
The awards, recognizing the best in the OSS (operations support system) industry, are issued by TeleStrategies. Nominations were evaluated by Billing World and OSS Today magazine editors, as well as a panel of highly respected industry experts including:
- Sheridan Nye, Editor, OSSWatch, RHK Inc.;
- Peter Giglio, Vice President, Gerard Klauer Mattison (GKM);
- Rob Rich, Executive Vice President, The Yankee Group;
- Kornel Terplan, consultant and professor, Stevens Institute of Technology and Brooklyn Polytechnic University;
- Edward J. Finegold, General Partner, Stylus Telecommunications LLC.
"The Sigma Service Management Portfolio was a clear winner for the best order management system of the year award," said Jill Lucas Morgan, Publisher and Editorial Director, Billing World and OSS Today. "The portfolio, used by numerous leading international cable operators today, has many tangible benefits. With Sigma's recent expansion into Europe, we believe the company is well positioned for continued success."
The Sigma Service Management Portfolio is a service management solution capable of transacting hundreds of thousands of service orders a day. Already bench-marked with sub-second performance per transaction, customers "see" services turned up almost instantaneously. Customer satisfaction and retention - together with faster time to revenue - is maximized.
The Sigma Service Management Portfolio consists of five main applications:
- The Sigma™ Service Profile Manager handles cable subscribers, maintains subscriber profiles, and manages order entry, order management, and service provisioning/activation requests.
- The Sigma™ Self-Service Manager allows subscribers to select and activate services directly over the Internet without call center involvement. Subscribers are also able to access their account for service profile information without involving customer service.
- The Sigma™ Service Diagnostics Manager allows cable operators' customer/ technical service representatives to troubleshoot and diagnose service issues while the subscriber is on the phone describing a problem.
- The Sigma™ Service Topology Manager helps cable operators assess the impact of service orders and service changes on service-critical network resources. It also enables flow-through provisioning as well as the maintenance of network segmentation and combining plans.
- The Sigma™ Service Creation Toolkit allows product managers to define new and innovative broadband services and service bundles.
All of the Sigma Service Manager Portfolio applications are built on top of the Sigma™ Service Management Platform incorporating the ServiceBroker® Workflow Engine and server-side application engines. ServiceBroker is the underlying transaction engine and is industry-proven in processing hundreds of thousands of service orders a day. Domain knowledge stored in the Sigma™ Service Management Portfolio includes: configurable business rules, technology models, service definitions, process workflows, embedded protocols, and data mapping translations.
Already deployed at numerous cable operators worldwide, the portfolio improves operating margins, enables subscriber growth and increases customer retention. It allows cable operators to rapidly define new service offerings to compete with other cable, satellite, DSL and fixed wireless service providers. It also automates broadband service management and delivers service with scalability and reliability, and is capable of supporting cable operators delivering a full suite of services, including the critical triple play of Internet, video and voice.
"Receiving the order management system of the year award proves the Sigma Service Management Portfolio is recognized by the industry as its foremost solution," says Stephen Nicolle, CEO and President, Sigma Systems. "Nominated for this award from a field of five finalists, in a space traditionally dominated by telecom order management vendors is a strong sign of the emerging importance of cable service management. As we continue to dominate, we believe the clear benefits delivered by our portfolio will contribute significantly to the successes of our clients as they roll out advanced services to rapidly generate revenue and optimize profits."
About Sigma Systems
Sigma Systems is the global leader in developing and deploying service management solutions for cable system operators. Sigma's OSS (Operations Support System) products enable service providers to automate service management, deliver service with reliability and scalability, improve operating margins, increase customer retention, and enable subscriber growth. The Sigma Service Management Portfolio, the company's flagship product, is a rapidly-deployed solution suite for service provisioning and diagnostics of cable broadband services, including high-speed cable Internet, digital cable video, interactive TV and cable telephony. Sigma's products have been deployed at the largest cable operators and ISPs in the US including AT&T Broadband, Comcast and Cox Communications. Internationally, Sigma's software serves such major MSOs and ISPs as @Home Benelux (Belgium and the Netherlands), @NetHome (Japan), Cogeco (Canada), Essent Kabelcom (the Netherlands), Rogers (Canada) and Shaw (Canada). Sigma's clients serve a combined total of over 35 million subscribers worldwide. The company is an active participant in CableLabs, the technology consortium for cable system operators in North and South America. Established in 1990, Sigma is headquartered in Toronto, with sales offices in Atlanta, Boston and Denver, and European offices in Amsterdam, Frankfurt, Lisbon, London, Madrid, Paris and Rome. Strategic investors in Sigma include: Cisco Systems, Kleiner Perkins Caufield and Byers, Morgan Stanley Dean Witter, and Redwood Ventures.
For more information, please contact:
North American media and analysts
John Sacke
Sacke & Associates Inc.
Phone: 416.218.1102
Mobile: 416.271.4790
johns@sackepr.com
www.sackepr.com
European media and analysts
Sara Walsh
Sigma Systems
Phone: +44 (0)20 7447 8494
Mobile: +44 (0)7956 904264
saraw@sigma-systems.com
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