Sigma Commercial Services Solution
Offering commercial services isn’t just about delivering voice and data over a single network anymore. It’s about integrating capabilities together so businesses can find new ways to communicate, collaborate, compete, and grow. Businesses need a range of services from fully-hosted VoIP, business applications, and trunk solutions that cross over from TDM to SIP. They need Ethernet WANs that power their productivity along with user security, service assurance, performance guarantees and transactional integrity. Sigma Systems’ Commercial Services Solution streamlines the delivery of these services and capabilities while driving down operational costs through automation, pre-built functionality and integration.
Package to Suit - No two commercial customers have the same communications requirements. Sigma’s approach to service creation, order capture, order management, administrative self-care and fulfillment enables providers to define precise and repeatable service components; tailor packages to each unique customer; and put tools in customers’ hands that allow them to choose features, assign pre-defined packages; and configure devices automatically.
Capture and Fulfill Orders - Commercial customers have little tolerance for error. They need carrier-grade quality and reliability combined with the latest technical advantages. Sigma provides order capture and management tools that simplify complexity for contact centers, drive efficiency and responsiveness into customer interactions, and set the stage for a flawless service experience.
Drive Efficiency and Visibility - From Sigma’s MyOffice business voice administrator portal and contact center tools to automated workflows that refine processes and enable end-to-end visibility, Sigma lets service providers track and fulfill orders while keeping SMB customers informed and in control. Sigma’s Service Profile Manager leverages SMP’s information model to determine service availability; track past and in-progress orders; automate adds, changes and deletes; and provides live visibility through ordering and fulfillment.
Interconnect and Overcome - Processes like Local Service Requests (LSRs) and telephone number ports are rife with complexity pitfalls. Sigma automates the arcane back office processes that can make commercial services cumbersome. Sigma’s Interconnect Gateway Service package, Telephone Number Manager, and MyOffice Voice administrator portal deliver defined processes, pre-built interconnect gateways, and step-by-step user interfaces out of the box.
Add Mobility, Presence and Segmentation - As the world moves to all IP networking, SIP is a critical catalyst in making voice and data applications dynamic, mobilized and integrated. Sigma’s Commercial Services Solution works in PacketCable, SIP, IMS, and even TDM environments - providing ubiquitous access to the services and applications small to medium businesses depend on. It unlocks SIP phones and makes more than 60 telephony features market ready and drives more sophisticated and better targeted service offerings to specific regional businesses.
Offer Dynamic Bandwidth - Business customers’ bandwidth needs change by time of day, day of week and seasonally. No single rate will meet their needs all the time, and they only want to pay for what they use and for the value they receive. Sigma enables bandwidth-on-demand, where customers can adjust their capacity on the fly or as an integrated component of their business applications.
Protect Service Quality - With dynamic features and bandwidth hungry applications on the rise, businesses need more visibility into their communications resources. They need reliability and integral transactions across the services they want to exploit. Sigma’s Service Topology Manager provides visibility across networks and services; improves planning and procurement; diagnoses and fixes problems rapidly; and assures communications in the course of every day business.
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