Sigma’s Residential Internet Solution
High speed Internet starts with delivering broadband connectivity that opens a path to content and applications and wraps core Internet services around it. Sigma delivers it all out of the box. Sigma Systems’ Residential Internet Solution leverages pre-configured service models, workflow processes, and integrated technology cartridges to integrate seamlessly into service provider environments and efficiently and accurately deliver services every time.

Control Safety and Security - Sigma enables service providers to offer privacy and security services such as firewalls, anti-virus and anti-spyware protection; pop-up blockers; and refined parental controls so parents can ensure their kids and their identities are safe and secure online.

Capture Orders - Customers need to have confidence that their provider will connect them to the world reliably, provide an exciting online experience, and care for their individual needs. Sigma’s automation eliminates manual handoffs and errors; gives contact centers the information they need to be engaging and responsive; and drives costs out of day to day operations.

Drive Efficiency and Visibility - Nothing frustrates a customer more than waiting for service. Sigma delivers complete order management from self-care portals to workflows that refine processes and enable end-to-end visibility. Sigma’s Service Profile Manager leverages SMP’s information model to determine service availability; provide visibility into past and in-progress orders; automate adds, changes and deletes; and track the entire fulfillment process.

Deliver Content - With broadband connectivity in place, people want to soak up video content, applications, music, games, photos, and social networks. Sigma’s Service Catalog Manager enables premium offerings that are compelling, repeatable, and personalized. Sigma delivers the subscriber authentication and authorization capabilities they need to manage the customer’s experience and to support and protect online activities and information.

Provide Dynamic Bandwidth and Service Levels - Consumers want to enjoy a range of bandwidth hungry applications. Sigma enables bandwidth-on-demand, where consumers can boost their bandwidth level, adjust their broadband tier, or access services that add bandwidth automatically with the push of a button. Sigma’s Service Topology Manager ensures that network resources and quality of service are available so the customer experience is never disrupted.

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