Sigma Systems' service fulfillment platform products provide the foundation for the efficient creation, delivery, and management of advanced communications and entertainment services. Sigma Systems’ Service Management Platform (SMP), Service Activation Manager (SAM), and Device Provisioning Manager (DPM) provide an award-winning, scalable solution that is carrier-grade and proven in top tier deployments around the world.
This robust foundation for service delivery enables rapid service creation, advanced order management, automated provisioning and activation, and ongoing management of advanced communications and entertainment services. Sigma Systems’ platform products are seamlessly integrated with the company’s comprehensive portfolio of Service Solutions and Service Management Tools that speed implementation through off-the-shelf service use cases and pre-built integration to OSS and BSS systems and network equipment.
Sigma’s Service Management Platform (SMP)
Sigma Systems’ Service Management Platform (SMP) is the premier multi-service fulfillment platform worldwide. SMP is designed specifically to deliver advanced VoIP, data, Internet, video, content, converged, messaging, mobile, and multi-media services across network domains and to an unlimited range of IP-enabled end user devices.
Core to Sigma Systems' portfolio of complete, end-to-end service fulfillment solutions, SMP incorporates service creation; order capture and order management; workflow design; service authorization; resource management; service provisioning and network activation. Standards-based and carrier-grade, SMP delivers faster time to market for new services; more efficiency and accuracy in business processes; and superior integration and data integrity across the enterprise.
SMP includes broad and deep functionality that has been refined through more than 50 worldwide deployments. Its most notable capabilities include:
- Real-Time Service Control - At SMP’s core is Sigma’s ServiceBroker™, a real-time service control and workflow engine that orchestrates the intelligent provisioning, activation and delivery of subscribed, on-demand and event-driven services.
- Advanced Order Management - enables every order to be captured, qualified, validated, assured, measured for its impact on network and IT resources, protected, tracked, orchestrated, and reported on.
- Service Authorization - orchestrates subscriber authorization and authentication and provides visibility into pre-pay accounts, customer entitlements, subscriber and service-level policies and other information that impacts service delivery.
- Service Resource Management - gauges service availability with an integrated view of physical and logical resources - or key pieces of service delivery systems - to ensure that network and service-level provisioning processes can be conducted flawlessly.
- Comprehensive Provisioning and Activation - delivers a complete view of end-to-end service fulfillment processes including the customer, service and network-level factors necessary for real-time automation.
SMP is imbued with core capabilities that provide the foundation for automated service fulfillment such as:
A federated information model which drives data integrity and provides common views of subscribers, services, and network elements to business applications.
An integration framework which provides rich connection management, fail-over, and expansive sets of adapters to integrate with operations and business systems; network elements; and service and application delivery platforms.
An order decomposition capability automatically identifies the service and network-level actions necessary for fulfillment; verifies service availability to the subscriber; and updates subscriber profiles as orders are fulfilled.
Impact assessment dynamically determines the appropriate set and order of network and service resources to provision. It can reuse any service on any network ensuring all services are repeatable, reusable and rapidly deliverable.
Workflow Management templates manage all of the manual and automated variables involved in the fulfillment process and provide visibility into order status, dispatch, order ownership and dependencies.
Authorization Management provides authentication and authorization for user logon processes and enables single sign-on across all Sigma Service Management Applications.
Sigma Service Fulfillment Applications
SMP can be extended as a complete, revenue-ready solution with pre-integrated applications that enable order capture and tracking; service topology management; telephone number management; self-subscription and self-care; and service-level diagnostics.
Service Fulfillment Solutions
16 pre-configured solutions support communications and entertainment services for cable, telco, mobile and satellite networks. These deliver voice, HSD, video, content, and messaging services with pre-built service definition packages and workflow processes.
Cartridges and Adapters
Sigma offers more than 100 pre-built system cartridges and adapters that connect to a specific network element, device provisioning system, SDP, or application server. Ten off-the-shelf adapters allow SMP to connect to BSS systems and integrate into EAI (message bus) environments.
Sigma Service Creation Environment
A Service Creation Toolkit and Service Catalog Manager create and configure network and application-based services, business rules and workflow-based processing logic on top of SMP to make new services immediately available for ordering.
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